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FAQ

Frequently Asked Questions

Shipping


SHIPPING IS FREE with ALL PURCHASES* See Shipping Policy. We use USPS, UPS & FedEx. Shipments are sent 24-48 Hours after order is placed, Except Holidays & Weekends. It’s shipped in DISCREET Packaging and will come from TSMP!




Returns


See Return Policy. All sales are FINAL, we do not allow for returns or exchanges. Please ask us any questions or concerns you have before purchasing the item. You can reach us at sales@thesmokeymcpotz.com or (424) 421-4279.




Paying


We accept all major credit cards. PayPal with Venmo & We are happy to offer you a payment plan through Sezzle so you can buy now and pay later.




Damaged Items


You must report damaged items within 24 hours of delivery. Please email us immediately at sales@thesmokeymcpotz.com with pictures and descriptions of what happened and we will get back to you ASAP!





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*Shipping Exclusions Refers to Large or Oversized Items.

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